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Warranty & Guarantee

RCE provides you with a 3 month guarantee commencing on the date of delivery of your bike (the guarantee period).

This is extended to one year for the frame only:

For bikes where the purchase price is £3995+
For framesets where the purchase price is £2000+.

This is in addition to any manufacturer warranty that may still exist on the product. The effective warranty is detailed in the product listing.

We ensure all bikes and parts sold by RCE are not stolen, mechanically sound and 100% road worthy. We stand behind every sale with a warranty that means you get full peace of mind with your purchase. Each bike get's a basic safety check and quality review, and is then serviced and refurbished up to a high standard to ensure that its is in a condition that is ready for sale and your use. This means you are getting bikes that function as good as new but at superbly low prices. If you feel we have fallen short of this promise, please do let us know.

Our guarantee (the guarantee) does not affect your statutory rights. This guarantee is regulated by the sale and supply of goods to consumers regulations 2002. Please see our full terms and conditions here.

During the guarantee period, if you become aware of any material defects relating to the bike please contact us by email at quoting your order reference number.

The guarantee provides you with peace of mind during the guarantee period that the bike you have purchased from RCE is suitable for its intended use (i.e cycling!). If you find any reason to believe the bike is not in working order please contact us as soon as possible so that our trained mechanics may address your concerns.

If any mechanical parts are faulty by reason of anything other than fair wear and tear resulting from your use of the bike during the guarantee period, we will take steps to repair or replace them at no cost to you.

Please note that this guarantee does not cover general wear and tear on perishable items on the bike such as tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc.

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